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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Kayla Daley

Kayla Daley

February 15, 2024

5  out of  5
rating by Kayla Daley
"I have been a State Farm customer since I was in college and bought my first vehicle. Randy and his team have always been super helpful throughout my years with them! I was hit by someone going through a stop sign years ago, and they were both thoughtful (asked how I was doing physically and emotionally) and informative when I was navigating the claim process. This interaction convinced me that I would trust them with the insurance for our home when we purchased. Shortly after buying, we got water in our basement, and Randy personally came to our house to advise on what to do moving forward. When I started my own business, I turned to them again to ensure I was covered if anything were to happen. Chad was great to work with for that process! There was another small accident that happened, and made the mistake of not calling it in to the police. Michael has been so helpful in understanding A. What to do differently in the future. B. What State Farm will do for us. and C. How this may or may not impact our premiums. Because Michael had so much information, it reminded me of questions relating to some improvements we are doing on our home. Again, Michael was able to make recommendations and provide information to help us make the best decisions. Having a group of trusted individuals to go to is such a relief! Thanks for all you do!"
We responded:
"Thank you for your kind words. I'm very proud of my team and I really appreciate you letting us know that we are meeting your expectations. It's customers like you that make this job rewarding. Thank you. "
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Merri Pluto

November 26, 2023

5  out of  5
rating by Merri Pluto
"Forget about Jake, Chad is the man to see now. Always helpful & friendly"
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Chris Watson

August 25, 2023

1  out of  5
rating by Chris Watson
"This is Chris Watson. Let me start off by saying that I had a terrible experience. I never seen an insurance company grant you insurance then decides to cancel on their own judgment. As many times I had to show up in the office, I assumed everyone was aware of my situation. I am currently dealing with an identity matter regarding my driving record. I have giving them proof by providing a certified copy of my actual MVR that clearly shows none of the violations that they were seeing, in addition, this was currently preventing me from getting an SR-22 filed. Before we get ahead of ourselves, I DO NOT HAVE A DRIVING UNDER SUSPENSION on my record. Nonetheless, it was downgraded to No DL in possession. Essentially, it was just poor communication by Chad. Deals broken. I had to call for updates. No cares giving. I asked is there a manager around I can speak to and my agent bluntly stated “No there isn’t, there isn’t Chris.” I do thank you guys for the month of insurance I have left before you WILLINGLY cancel it. Essentially, I do not know how you guys was voted people’s choice of whatever year it was. This is bad business."
We responded:
"Hello Chris. I'm sorry to hear you had a terrible experience. I won't go into the infractions that showed up on your MVR and are still on your MVR as it is considered personal and sensitive information that shouldn't be shared on social media. I can tell you that the "certified copy" you provided was prepared by a 3rd party vendor of which we don't recognize as a reliable source. As the #1 auto insurance company in the nation, we use Lexus Nexus as our provider of MVR's. Chad was doing everything he could to help you get insurance and even applied for the SR-22 which was denied by our underwriters due to your driving record. As far as a manager being available...I am the only agent and owner in this agency. I was out on Medical leave. Chad has over 8 years experience with my office and is very capable and was in communication with you during the whole process. If you would like to visit with me in length on this matter, you can make an appointment to see me at any time. "
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Denise Chromey

May 15, 2023

1  out of  5
rating by Denise Chromey
"My mother in law has been trying to met with Randy since December 2022. She had an appt to met with him and when she got to the appointment she was told he is on vacation. She left a message for him to call her She never heard from him. She went back to the office this week and he is out. She left a message for him to call her and his staff scheduled her appointment on Memorial Day. Do you think he will be at the office on Memorial Day. Today she is visiting a different State Farm office to get her answers!"
We responded:
"I have met with your mother-in-law annually to discuss her same question regarding her policy. I met with her again on 5.15.23 and discussed the concern she had on her policy. The scheduling of an appointment on Memorial Day was done in error and would have been rescheduled prior to that date. I am entitled to take vacation and any customers that need to be seen in my absence can be taken care of by one of my 5 fully licensed team members. I am available to discuss this further in person if you would like to schedule an appointment."
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Kathryn Fink

May 14, 2023

5  out of  5
rating by Kathryn Fink
"Family used them from our first car in ND until we moved out of state. Fair, honest, and delightful to work with."
We responded:
"Kathryn, thank you for your kind review. It is nice to hear from a satisfied customer. That is always our goal!!"
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Michael Coe

August 17, 2022

5  out of  5
rating by Michael Coe
"Randy and his team are phenomenal! If you want great customer service, and feel like you are being taken care of, this is the place! Thank you!!"
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wgdmor

July 22, 2022

5  out of  5
rating by wgdmor
"Fenley State Farm Insurance has exceptional knowledge of the insurance business and coverages. They are so willing and capable in assisting us and proactively recommend options for our insurance needs. We would give this agency an A+ ."
We responded:
"Wanda, thank you so very much for your positive review. Customer satisfaction is what we strive for. We are happy hear that we are meeting your insurance needs and we do appreciate you taking your time to let us know."
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John Riski

June 29, 2022

5  out of  5
rating by John Riski
"Everybody at this office treats me like family and when I had to put in a claim it went seamless Bar None the best people to work with would recommend them and do recommend them to everybody I know thank you very much for always having my back!"
We responded:
"John, thank you so much. It is always rewarding to know that our customers trust and appreciate the service we give at the Randy Fenley Insurance Agency."
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Andy cunningham

February 7, 2022

5  out of  5
rating by Andy cunningham
"Mike & Randy Fenley two great people"
We responded:
"Thank you Andy. We sure appreciate you and it's always good to hear that our customers are satisfied with their service."
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Bri Conn

October 17, 2020

5  out of  5
rating by Bri Conn
"Randy & the whole team have always been super friendly and easy to work with. If you’re looking for insurance, Randy Fenley State Farm is the place to go!"
We responded:
"Thank you so much for letting us know that we are meeting your expectations. It is truly our pleasure."
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Erin Hoffert

October 8, 2020

5  out of  5
rating by Erin Hoffert
"I have been with Randy Fenley's office since I got my license at age 16. When I got married and purchased a home I brought my husband into their office for his auto and our home insurance. They have the best customer service and all-around good-hearted people."
We responded:
"Erin, thank you so much for your kind words. It is absolutely our pleasure and privilege to take care of you and your family. It's so nice to have such kind customers...makes our day to hear that we are appreciated."
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Laura Pitschka

August 17, 2020

5  out of  5
rating by Laura Pitschka
"After a severe summer storm,our basement electrical box went up in flames! Even though we were home , and put it out with a fire extinguisher, we were still left with smoke and fire damage,plus no power for who knows how long. Our first call was to Randy , our agent. Although the office is three hours from our home, and we are new customers , he WAS like a very good neighbor. Randy and Lori reassured us that whatever we needed -a hotel room-cleaning service-electrical service , State Farm would take care of us and we are not alone. A big thank you to the team at the Randy Fenley State Farm agency for being there when we were literally in the dark ."
We responded:
"Awe, thank you for your kind words. I'm just glad you called me and we were able to help. Most grateful that everyone is ok."
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Derek Englund

May 28, 2020

5  out of  5
rating by Derek Englund
"I have had insurance through Randy for years, he and his staff always go the extra mile to help me out when I need. I have awesome coverage with good people, what else could I ask for..."
We responded:
"Thank you Derek. We value your opinion and your business. It is absolutely our pleasure to go the extra mile on your behalf."
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Peggy Olivas

March 6, 2020

5  out of  5
rating by Peggy Olivas
"My family has used Randy Fenley State Farm for over 10 year. They have always help us look for ways to save on premiums while making sure we are covered for the unexpected. His office staff are very helpful and always go the extra mile. Thank you for protecting our family."
We responded:
"Peggy, it's always nice to hear from a satisfied client. Thank you. I'm blessed to have a great team working for me that "go the extra mile" for our much valued customers. Its our pleasure to take care of you and your family."
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Hybrid Pinoy

February 19, 2020

5  out of  5
rating by Hybrid Pinoy
"Very Good & fast Service!!"
We responded:
"Thank you so much for your kind review Ronald. We sure do appreciate your business and customers like you!"
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Aline M

February 10, 2020

5  out of  5
rating by Aline M
"I haven't been using it for long but their staff are very welcoming!"
We responded:
"Thank you Aline. I hope we made you feel at home...you ARE ALWAYS WELCOME at our office."
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Moriah Schneider

March 11, 2019

5  out of  5
rating by Moriah Schneider
"I’ve always found the staff to be knowledgeable and polite even after I’ve asked 1 million questions about my policy. They are willing to explain things in depth so that you are sure you are receiving everything you need it. I cannot recommend Randy Fenley or his staff enough!"
We responded:
"Thank you for kind words. Our job is to take care of our customers and make them feel confident that we have their back and they feel like family."
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Jake Bluhm

December 6, 2018

5  out of  5
rating by Jake Bluhm
"Randy and staff are very easy to work with and put customers first when it comes to insurance. Fun office atmosphere to walk into and they take the time to make sure you understand coverages."
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J Customer

August 17, 2018

1  out of  5
rating by J Customer
"WAIVE OFF! EJECT, EJECT, EJECT! Worst customer service ever! If you're in the military and don't want to jump through a bunch of hoops just call USAA. Got hung up on when I asked about my cancellation to boot."
We responded:
"We welcome any and all reviews regarding our business. However, we are unable to find you as a past or current customer. If you have had a bad experience with my office, I welcome a conversation with you as I pride myself along with my office in delivering superior customer service and satisfaction. As a testament to this, we have been voted the #1 Insurance Agent/Office in Grand Forks numerous times including 2017 and 2018."
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Gabriela Hernandez

May 9, 2018

1  out of  5
rating by Gabriela Hernandez
"I found Randy to be very rude and rather hard to work with. I am looking for a different insurance provider due to the hostility and unhelpfulness I experienced with him."
We responded:
"We welcome any and all reviews regarding our business. However, we are unable to find you as a past or current customer. If you have had a bad experience with my office, I welcome a conversation with you as I pride myself along with my office in delivering superior customer service and satisfaction. As a testament to this, we have been voted the #1 Insurance Agent/Office in Grand Forks numerous times including 2017 and 2018."
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Josey Page

June 22, 2017

5  out of  5
rating by Josey Page
"Randy is the greatest! Always there to help me with my insurance needs."
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yasser shjoun

April 9, 2017

5  out of  5
rating by yasser shjoun
"Great service"
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Tom Carson

May 20, 2016

5  out of  5
rating by Tom Carson
"I've had State farm for 20+ years with different agents. I've never had to have an agent step in and help with a claim before until this most recent one. After 1 month with with a claim in limbo at a corporate level I called my agent. Within 48 hrs of Randy making multiple phone calls daily and telling me he would do the talking so I wouldn't have to anymore the claim was closed and payment issued. Thank you!"
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Miranda Leblanc

March 20, 2013

2  out of  5
rating by Miranda Leblanc
"MM"