State Farm® Insurance Agent Randy Fenley

"I have been a State Farm customer since I was in college and bought my first vehicle. Randy and his team have always been super helpful throughout my years with them! I was hit by someone going through a stop sign years ago, and they were both thoughtful (asked how I was doing physically and emotionally) and informative when I was navigating the claim process. This interaction convinced me that I would trust them with the insurance for our home when we purchased. Shortly after buying, we got water in our basement, and Randy personally came to our house to advise on what to do moving forward. When I started my own business, I turned to them again to ensure I was covered if anything were to happen. Chad was great to work with for that process! There was another small accident that happened, and made the mistake of not calling it in to the police. Michael has been so helpful in understanding A. What to do differently in the future. B. What State Farm will do for us. and C. How this may or may not impact our premiums. Because Michael had so much information, it reminded me of questions relating to some improvements we are doing on our home. Again, Michael was able to make recommendations and provide information to help us make the best decisions. Having a group of trusted individuals to go to is such a relief! Thanks for all you do!"

"Forget about Jake, Chad is the man to see now. Always helpful & friendly"

"This is Chris Watson. Let me start off by saying that I had a terrible experience. I never seen an insurance company grant you insurance then decides to cancel on their own judgment. As many times I had to show up in the office, I assumed everyone was aware of my situation. I am currently dealing with an identity matter regarding my driving record. I have giving them proof by providing a certified copy of my actual MVR that clearly shows none of the violations that they were seeing, in addition, this was currently preventing me from getting an SR-22 filed. Before we get ahead of ourselves, I DO NOT HAVE A DRIVING UNDER SUSPENSION on my record. Nonetheless, it was downgraded to No DL in possession. Essentially, it was just poor communication by Chad. Deals broken. I had to call for updates. No cares giving. I asked is there a manager around I can speak to and my agent bluntly stated “No there isn’t, there isn’t Chris.” I do thank you guys for the month of insurance I have left before you WILLINGLY cancel it. Essentially, I do not know how you guys was voted people’s choice of whatever year it was. This is bad business."

"My mother in law has been trying to met with Randy since December 2022. She had an appt to met with him and when she got to the appointment she was told he is on vacation. She left a message for him to call her She never heard from him. She went back to the office this week and he is out. She left a message for him to call her and his staff scheduled her appointment on Memorial Day. Do you think he will be at the office on Memorial Day. Today she is visiting a different State Farm office to get her answers!"

"Family used them from our first car in ND until we moved out of state. Fair, honest, and delightful to work with."

"Randy and his team are phenomenal! If you want great customer service, and feel like you are being taken care of, this is the place! Thank you!!"

"Fenley State Farm Insurance has exceptional knowledge of the insurance business and coverages. They are so willing and capable in assisting us and proactively recommend options for our insurance needs. We would give this agency an A+ ."

"Everybody at this office treats me like family and when I had to put in a claim it went seamless Bar None the best people to work with would recommend them and do recommend them to everybody I know thank you very much for always having my back!"

"Mike & Randy Fenley two great people"

"Randy & the whole team have always been super friendly and easy to work with. If you’re looking for insurance, Randy Fenley State Farm is the place to go!"

"I have been with Randy Fenley's office since I got my license at age 16. When I got married and purchased a home I brought my husband into their office for his auto and our home insurance. They have the best customer service and all-around good-hearted people."

"After a severe summer storm,our basement electrical box went up in flames! Even though we were home , and put it out with a fire extinguisher, we were still left with smoke and fire damage,plus no power for who knows how long. Our first call was to Randy , our agent. Although the office is three hours from our home, and we are new customers , he WAS like a very good neighbor. Randy and Lori reassured us that whatever we needed -a hotel room-cleaning service-electrical service , State Farm would take care of us and we are not alone. A big thank you to the team at the Randy Fenley State Farm agency for being there when we were literally in the dark ."

"I have had insurance through Randy for years, he and his staff always go the extra mile to help me out when I need. I have awesome coverage with good people, what else could I ask for..."

"My family has used Randy Fenley State Farm for over 10 year. They have always help us look for ways to save on premiums while making sure we are covered for the unexpected. His office staff are very helpful and always go the extra mile. Thank you for protecting our family."

"Very Good & fast Service!!"

"I haven't been using it for long but their staff are very welcoming!"

"I’ve always found the staff to be knowledgeable and polite even after I’ve asked 1 million questions about my policy. They are willing to explain things in depth so that you are sure you are receiving everything you need it. I cannot recommend Randy Fenley or his staff enough!"

"Randy and staff are very easy to work with and put customers first when it comes to insurance. Fun office atmosphere to walk into and they take the time to make sure you understand coverages."

"WAIVE OFF! EJECT, EJECT, EJECT! Worst customer service ever! If you're in the military and don't want to jump through a bunch of hoops just call USAA. Got hung up on when I asked about my cancellation to boot."

"I found Randy to be very rude and rather hard to work with. I am looking for a different insurance provider due to the hostility and unhelpfulness I experienced with him."

"Randy is the greatest! Always there to help me with my insurance needs."

"Great service"

"I've had State farm for 20+ years with different agents. I've never had to have an agent step in and help with a claim before until this most recent one. After 1 month with with a claim in limbo at a corporate level I called my agent. Within 48 hrs of Randy making multiple phone calls daily and telling me he would do the talking so I wouldn't have to anymore the claim was closed and payment issued. Thank you!"

"MM"